For The Verge: Volkswagen has given a name to its pain, and it is ‘software’
The German automaker’s ID family of electric cars are plagued with buggy software. How can VW patch the problem?
During the year that he owned a 2021 Volkswagen ID.4, Branden Flasch came to believe that the electric crossover SUV did many things very well. But when it came to the car’s software-based functions — the infotainment system, the various controls, smartphone integration, and so on — “it was death by a thousand cuts,” Flasch said.
Flasch said he experienced problems with scheduling charging at home and had trouble getting the car to get along with Apple CarPlay. He had an “obnoxious” experience with the ID.4’s much-lamented capacitive controls, which eschew actual buttons for touch panels that offer haptic feedback.
